Frequently Asked Questions
What is the warranty period for Carl Scarpa products?
Carl Scarpa offers a 24-month warranty from the date of purchase for all its products, covering any manufacturing defects.
How can I check if my product is still under warranty?
You can verify your product’s warranty status by contacting our customer service team. Please have your proof of purchase ready.
What is covered by the warranty?
The warranty covers defects in materials and workmanship under normal use. It does not cover damage resulting from accidents, improper care, negligence, or normal wear and tear.
What should I do if I experience a problem with a product?
Please get in touch with our customer service department for assistance. We will guide you through the process, which may include a product assessment.
How long does the warranty repair process take?
Repair times can vary depending on the issue and parts availability. Our team will provide an estimated timeframe once the product is received and assessed.
Is the warranty transferable if I give the product to someone else?
No, the warranty is valid only for the original purchaser and is not transferable.
Do I need to register my product to activate the warranty?
No, product registration is not required. Your dated sales receipt serves as your proof of purchase and warranty validation.
Where can I find care instructions for my Carl Scarpa products?
Care and maintenance instructions are available on our official website. Proper care is essential for maintaining the quality and longevity of your items.
What should I do if I lose my proof of purchase?
The dated receipt is required for all warranty claims. We recommend keeping it in a safe place for the duration of the warranty period.
My warranty claim was approved. What happens next?
If a claim is approved, we will repair or replace the product at our discretion. You will be notified about the subsequent steps.
Where can I buy authentic Carl Scarpa products?
Authentic Carl Scarpa products are available through our official online store and selected authorized retail partners. A list of authorized sellers can be found on our website.